(pleasant)

"Oh, thank you. You must be, uh -- Remmy? The new sheep tenant, right? My name's Velvet Roe. It's nice to meet you, Remmy. I'm with the city; I do a lot of work with people like Ozzy. Ozzy mentioned you the other day in one of his messages to me. He said you humiliated him in front of an entire restaurant. Ah, Remmy, I'm sorry, I didn't mean to accuse you. Please, it's all right. I'm sure you only did what seemed right at the time. I only mention it because sometimes... not everyone realizes when some people need a little more consideration."

(chastising)

"Maybe you thought you were doing the right thing, but enabling someone isn't love, Mr. Cormo. It's self-serving, and worse, it's damaging. I had only hoped that as Ozzy's friend you'd know better, but as I've seen today, clearly that's not the case. Ozzy's standing appointment with me is at the same time every two weeks, rain or shine -- it's also mandatory, by the way. You didn't think I'd just get bored and leave, did you? This is a very serious matter. I've been waiting here for an hour and a half for him to show up, and I've already had to cancel two meetings with other mammals around Zootopia today because of your irresponsible behavior."

(understanding)

"I appreciate you saying so, but don't worry. Al and I had a talk about it later, and we cleared everything up. I think you'll find that's all it takes to solve most problems. I should apologize, as well. For jumping to conclusions about you and Ozzy. I'll admit, I misread the situation. But I meant what I said: Ozzy needs friends who will help keep him on the right track. And I hope, if not now, then someday soon he can count on you for that, too, Mr. Cormo.”