Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our support team at [email protected]

Want to ask for new features or changes to current ones? Use our Canny board.

What's the deal with ratings?

Project rating is our attempt to predict if we think the project will actually get done. It is not a quality rating. Ratings are calculated every hour. The algorithm looks at these things:

  • Previous work added to CCC
  • Your social media follower ratio (Twitter/YouTube/Instagram/Twitch)
  • If you filled in all of the fields in the project and roles, and if you filled them in with enough quality information
  • If you filled in all of the necessary fields on your CCC profile
  • Your followers on CCC
  • Your recommendations on CCC
  • If you actively visit CCC while your project is open
  • If your project is a paying project (This doesn't decrease the percentage, but it increases the likelihood of completion)
How do I know if I'm chosen for a role?
You'll get an email. Don't you worry. Make sure you can actually receive emails from castingcall.club
How do gifts work?
Currently the way it works is this:
1. If you're on the free plan and someone gifts you a premium gift, you get it immediately.
2. If you're on a premium plan and someone gifts you a premium gift, you get it when your premium plan expires. I do it this way just because of the complexity of changing billing cycles during mid-cycle and handling mid-cycle prorations especially if the gift is weekly and the billing cycle is yearly, where I'd have to prorate 365 - 7 to calculate a proration. Anyway, it was just really complex to give the gift immediately.

Common Payment Questions

Why should I pay?

Trust and Community

1. Casting Call Club is a free site for anyone to use. We want to keep it free. But servers costs money, so do designers, partnerships, storage space, emails, chat systems, etc. If you decide to upgrade to a paid membership, all of the proceeds goes to making CCC better for all of us.
2. The founder of CCC doesn't take a salary. He built the site because he is a creator, like you, and he is a massive fan of the community.
3. You get some sweet site perks!
Product

How can I find out if CCC is right for me?

The best way is to simply sign up and give it a try. It is free to use.

How does your pricing compare to other similar software?

There are several websites that focus on parts of the creative process — job marketplaces, or community, and others. We don’t consider any of these competitors.
Casting Call Club is for the long-tail of creators - the indies, the ones just starting, the ones practicing. We largely focus on the creator trying to make a name for themselves.
We don't compete with Fiverr and Upwork in the sense that we are not a marketplace. We think that creation should be collaborative and social.
Security & Privacy

How is data protected within CCC?

Our servers are located in Amazon’s AWS data centers. CCC uses an availability zone within AWS’ us-east-1 region, all located in Northern Virginia (U.S.A.). AWS has devoted an entire portion of their site to explaining their security measures, which you can find here: https://aws.amazon.com/compliance/

What is CCC's approach to data privacy?

We do not sell your data to third parties. Anything you post privately on the site is never shared or revealed to third parties. A more in-depth privacy policy can be found here

Where can I find your Terms of Service?

https://www.castingcall.club/terms-of-service
Billing & Invoicing

I want to cancel my subscription. How do I do that? Can we get a refund?

You can change your subscription level, including downgrading to the Free plan, at any time.
  • If you downgrade, your subscription will remain active through the end of the billing period, but you will not be charged again.
  • We do not offer refunds

What are my payment options?

Credit card or PayPal