The Shift Supervisor is the Air Traffic Controller’s brother-in-law and immediate superior — a sardonic, easy-going figure who masks competence with teasing irreverence. He’s the comic foil at the beginning of the story, needling the Controller about their hangovers and last night’s party, but quickly transitions into a serious, commanding presence once the situation escalates. His humour is natural and grounded, not buffoonish — he’s clearly good at his job, with the ability to switch gears when danger arises.

He represents the kind of veteran who’s seen a lot, keeps his head under pressure, and leads through calm authority and quick thinking. His banter disguises sharp instincts, and he’s quick to react when the airspace situation begins to deteriorate, coordinating with both his team and the military. (21 dialogues)