Clara, affectionately known as Mama by the children, is a gentle and nurturing figure who looks after the inhabitants of the House. Along with her ex-husband Simon, Clara founded the House in memory of their daughter Lizzie, who tragically died at the age of 7 due to bullying. The grief of their loss eventually led to the end of their marriage, but their shared love for Lizzie inspired them to create a safe haven for outcasts. Clara is the one who found Icy after her fall and brought her to Doctor Oliver for care. Despite her secret sadness, Clara remains a pillar of strength and kindness, dedicating her life to ensuring that no child under her care feels alone or unwanted.