Malee, the Shopkeeper

Malee is a sheepish, and cowardly person, but she is not afraid to get stern when something doesn't go her way. She is bossy and prefers to delegate tasks to others if it means she can stay back and not get hurt.

She is a young woman, and is pretty articulate but may stumble over her words when she is scared or startled.

Malee knows how to boss people around, when she's doing so, she's assertive as hell. 

Malee shows her cowardice in the way she puts herself forward. or rather in her steps back from danger. She's got a sheepish demanor, and has a slight stutter. not too much though that it gets in the way of the flow of her speech.

Malee is a young woman (Mid 20s) and when she's bossing people around, her demeanor starts to shift from sheepish to stern.