Customer Service Phone Calls
Landon Matthew for Customer Service Representative C - Male/Masc/Non-Binary - Late Teens to Late 20s
Open to all accents. This character works at a fictional company, and a customer has called in with an issue. This will be used to create mock sample phone calls that show examples of ways to handle different kinds of customers. This casting will include multiple short scripts.
Style: Natural, conversational, realistic
- english
- animation/character
- female adult
- realistic
- natural
- androgynous
- male young adult
- male teen
- conversational
Thank you for calling The Company! This is Sam. How can I help you?
[Replying to a customer who is angry and says they have been a loyal customer for years, and "that should count for something!"] It certainly does, sir, which is why we extended the six month promotion to a full year for you. However, it is a promotion, and it has ended. If you’d like, I can switch your TV service back to TV Green, so that your bill returns to what it was.
[After a friendly customer laughs that they don't know where to start for planning a vacation] [laughs] That is no problem at all. You came to the right place if you need to plan a family vacation. I’ll start by gathering some information about you and your family, then we’ll talk about what you have in mind for vacation. Sound good?
