[concerned]: “Oh dear! Come in!”

[apologetic]: “I’m afraid I can’t really control that. Usually they give me a restock right away but this time they seemed to have delayed the order. The shifters have been quite rambunctious recently. I’m so very sorry.”

[understanding/apologetic]: “I understand your anger, I can try and find as much left over medicine as I can. But your friend’s wound is deep and looks as if it has been infected for days. I'll do the best I can.”