Chihaya is a cheerful woman with a lovely atmosphere about her, with a rumor of her fortunes being infallible. This is the most accurate as her predictions have an uncanny ability to be properly divined down to the most minute details. As a result, she can be fatalistic in her belief that fates cannot be changed even when giving her clients readings with terrible outcomes, as most have inexplicably resulted in such a way.

Her time spent with the protagonist begins to change these feelings as he and the Phantom Thieves of Hearts alter the fates of many of her clients. She is initially frustrated and suspicious about this, but soon comes to realize that this implies a better world than she had thought. She has a tendency to lapse into her native rural accent if sufficiently upset or otherwise emotionally flustered.