Cold, ice cold. Sylvia is not interested in theatrics or drama. She is not amused by petty jokes and she is always dead serious. Among all the employees in the office, she is one that keeps mostly to herself, it feels like she is trying to distance herself from everyone. No home address, no cell phone number in the HR directory, except for a home telephone number but even that seems a little phony.  All we know about her is that she was originally not from this industry. How she ended up here and the reasons behind her hostilities, it is up to James to uncover the mysteries that enshrouds her and melt the "Ice Queen".