This character doesn't have any official lore nor lines in game. However based on the design and cutscene, he's a bellhop and one of the starter characters for Twilight's Zone.

Depressed yet an expert of his job. He brings luggages for all the hotel patrons but got sucked up in the haunting of the hotel.

These are the only lines that are needed to be honest. If for some reason, you'd like to submit bloopers after I cast you, I can add them to the end.

The cutscene is basically Ringo taking a bunch of luggages (presumably the other starter character as she's confirmed to be patron) until he notices a green glow from one of the elevators. As he's inside, there's a mysterious figure looking in from the windows. Then the elevator drops, trapping him in this mess.