(A visitor at reception has asked to be given personal details of one of the staff, which is against policy. Polite but assertive) “Unfortunately I’m not allowed to give out any personal staff details. Hope you understand.”

(Concerned when a visitor advises that some jewellery went missing in the office) “Really? That’s terrible. You... you don’t think someone stole it, do you?”

(A little breathless after an emergency situation arises at her workplace. Somewhat rattled) “Daniel, Amber. I’m so sorry about all of this. We just had a situation here, and... well, I’m still trying to figure out exactly what happened. Ms. Blake seems to have disappeared and I’m not used to running things by myself.”