Rachel is a concerning, agitated, scared, frustrated person. Her only good intention would be to help people, but sometimes it just doesn't come out that way. I want emotions to be put into these lines, like you are ACTUALLY her ! 

Have a aggressive, yet scared toned in voice. She's frustrated, frightened, but most importantly agitated. Put emotions into the second line, we want her to be on the verge of tears, like her bubble is about to burst.